Delivery & Service Policy

1. Nature of Services

Smart Studio, operated by Weffex Solutions Private Limited, is a hospitality and managed accommodation platform. We do not sell or ship physical goods. Our services are delivered physically at our premises and digitally through the Platform. This Delivery & Service Policy explains how, when, and where each service is delivered.

2. Accommodation — Service Delivery

2.1 Location

All accommodation services are provided exclusively at our physical premises:

Address: Gaur City Center, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh – 201009
Services are available only to guests physically present at the above address unless otherwise specified
Smart Studio does not provide off-site accommodation or facilitate bookings at other properties

2.2 Booking Confirmation Delivery

Upon successful payment, a booking confirmation is delivered digitally within 2 minutes via:
- WhatsApp message to the registered mobile number
- Email to the registered email address
- In-app notification (if using the Smart Studio mobile app)
The confirmation includes: booking reference number, room details, check-in/check-out dates, and payment summary
If you do not receive confirmation within 10 minutes of payment, contact us immediately at +91 93199 22002

2.3 Room Access — Digital Key Delivery

Your smart digital access code is generated and delivered via WhatsApp and email 2 hours before your check-in time (or immediately upon check-in time if booking is made within 2 hours of arrival)
The access code is time-locked: it activates at your check-in time and deactivates at your check-out time
The code is synced to your Google or Apple Calendar event automatically if calendar integration is enabled
In case of non-delivery or access failure, call our 24/7 support line at +91 93199 22002 — a staff member will assist you physically within 15 minutes

2.4 Physical Check-In

Standard check-in time: 12:00 PM (noon) IST
No front desk queuing is required — use your digital access code to enter directly
An in-person welcome briefing is available on request
ID verification may be completed via eKYC (Aadhaar-based) digitally before arrival, or physically at reception on arrival

3. In-Room Services

3.1 Daily Housekeeping

Delivered daily between 9:00 AM and 12:00 PM (or at a preferred time you can set via the portal)
Includes: bed linen change (alternate days), towel change, surface cleaning, waste removal, and bathroom sanitisation
Deep cleaning is available on request with 24 hours' notice
Guests may decline housekeeping on any day via the portal — no charge or change to booking

3.2 WiFi and Utilities

1 Gbps fibre internet is available immediately upon check-in; credentials are provided via the welcome message
Electricity, water, and other utilities are available without interruption (scheduled maintenance, if any, is notified 48 hours in advance)
Smart AC controls are accessible via the in-room panel and the resident portal app

3.3 Maintenance Services

Raise maintenance requests via the portal or WhatsApp at any time
Response time: Acknowledgement within 30 minutes; resolution within 4 hours for standard issues; 24 hours for complex repairs
Emergency maintenance (water leakage, electrical faults, AC failure): Response within 30 minutes, 24/7

4. Food and Pantry Ordering

Orders placed via the portal are fulfilled by our in-house pantry and partner restaurant network
Pantry items (beverages, snacks): Delivered to your room within 20–30 minutes
Restaurant meals: Delivered within 30–60 minutes depending on preparation time
Orders are available 24/7 for pantry items; restaurant meal availability follows kitchen hours (7 AM – 11 PM)
Order status is tracked in real-time via the portal
All food orders are non-refundable once preparation has commenced

5. Laundry Services

Place laundry requests via the portal; items are collected from your room within 2 hours of request
Standard turnaround: 24–48 hours for wash & fold; 48–72 hours for dry cleaning
Express laundry (same-day) is available for requests placed before 10:00 AM (additional charge applies)
Items are delivered to your room upon completion
Damage to garments during laundry must be reported within 24 hours of delivery for a claim to be processed

6. Transport Services

Book cab and airport transfers via the portal at least 2 hours in advance
The driver's name, contact number, and vehicle details are shared via WhatsApp 30 minutes before pickup
Real-time tracking is available through the partner ride-hailing platform (OLA / Uber / Rapido)
Transport is provided by third-party operators; the Company is not liable for delays beyond its control

7. Meeting Room Booking

Meeting rooms are available to book via the portal and are confirmed immediately subject to availability
Access is provided via your existing smart access code or a temporary code for the booked slot
AV equipment, whiteboard, and catering can be requested at the time of booking

8. Service Failure and Compensation

If a confirmed booking cannot be honoured due to reasons attributable to us (overbooking, property damage, etc.), we will offer an equivalent or upgraded room, or a full refund plus ₹500 inconvenience credit
Repeated failure of a promised in-room service (housekeeping not delivered, WiFi outage exceeding 4 hours) may attract a service credit at our discretion
Service complaints must be raised via the portal, WhatsApp, or email within 24 hours of the service failure for a resolution

9. Service Limitations

All services are delivered exclusively at our Gaur City Center, Greater Noida West premises
Food delivery is limited to rooms within the property; we do not deliver to external addresses
Some ancillary services may not be available during maintenance windows or public holidays; advance notice will be given where possible

10. Contact

Email: hello@mysmartstudios.com
WhatsApp: +91 93199 22002
Phone: +91 93199 22002 (24/7 for emergencies; 8 AM – 10 PM for general queries)
Address: Weffex Solutions Private Limited, Gaur City Center, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh – 201009