1. Primary Contact
- WhatsApp (Fastest): +91 93199 22002 — Response within 2 hours, 24/7
- Phone: +91 93199 22002 — Mon–Sun, 8:00 AM to 10:00 PM IST
- General Email: hello@mysmartstudios.com
- Refunds & Payments: refunds@mysmartstudios.com
- Privacy Queries: privacy@mysmartstudios.com
- Grievances & Legal: grievance@mysmartstudios.com
- Corporate / Bulk Bookings: corporate@mysmartstudios.com
2. Physical Address
- Property Address: Smart Studio, Gaur City Center, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh – 201009, India
- Registered Office: Weffex Solutions Private Limited, Gaur City Center, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh – 201009, India
- Nearby Landmark: Gaur City 2, Wave City, Greater Noida West (Noida Extension)
- Nearest Metro: Sector 76 / Noida Sector 101 (Aqua Line)
3. Company Information
- Legal Name: Weffex Solutions Private Limited
- Brand Name: Smart Studio
- Website: www.mysmartstudios.com
- CIN: U74999UP2023PTC185XXX
- GSTIN: 09AADCW0000A1Z5
- Incorporated: Under the Companies Act, 2013 in Uttar Pradesh, India
4. Grievance Officer
In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019, we have designated a Grievance Officer:
- Name: Director — Weffex Solutions Private Limited
- Email: grievance@mysmartstudios.com
- Phone: +91 93199 22002
- Address: Gaur City Center, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh – 201009
- Acknowledgement: Within 48 hours of receipt
- Resolution: Within 30 days of acknowledgement
5. Payment Dispute Contact
For issues related to payments, double charges, or refund status:
- Email: refunds@mysmartstudios.com
- WhatsApp: +91 93199 22002
- Please include your booking reference number and transaction ID when contacting us
- For Razorpay payment disputes, you may also contact Razorpay at razorpay.com/support
- For PayU payment disputes, contact PayU at payu.in/support
6. Response Times
- WhatsApp: Within 2 hours (24/7)
- Phone: Immediate during 8 AM – 10 PM; voicemail attended next day
- Email (General): Within 24 hours on business days
- Email (Refunds): Within 48 hours
- Email (Grievances): Within 48 hours (acknowledgement); 30 days (resolution)
- In-person (Emergency): Staff on premises 24/7; response within 15 minutes
7. Consumer Redressal
If your complaint is not resolved to your satisfaction, you may contact:
- National Consumer Helpline: 1800-11-4000 (Toll-free) or consumerhelpline.gov.in
- Consumer Disputes Redressal Commission: District Consumer Forum, Gautam Buddha Nagar (Greater Noida)
- Ministry of Consumer Affairs: consumeraffairs.nic.in
- E-Daakhil (Online Complaint Portal): edaakhil.nic.in
8. Social Media
- Instagram: @mysmartstudios
- Twitter / X: @mysmartstudios
- LinkedIn: Weffex Solutions Private Limited
Social media channels are monitored during business hours and are not appropriate for urgent matters or payment disputes.